Articles tagged with: Email

17 September 2012

3 Tips to B2B Blogging

Posted in Social Media

Blogging is not easy, especially for B2B companies.  Blogging provides a way to market new ideas, products, services, etc. The blog on your site is merely a container for the full articles that you provide links to in your email marketing.  

If you think writting your blog is hard, getting subscribers is even harder.  Here are 3 tips to help increase the number of people that sign-up for your email that contains links to your full blog articles.

18 November 2011

Local Marketing

Posted in Marketing Strategy

SMS Text, Email, Mobile, Local Search

Local marketing includes several different Internet and mobile marketing tactics.  This article summarizes the list of local marketing initiatives.  People in general want to belong to something and want to be treated special.  Local marketing gives that customer the idea that your brand is part of the community vs. being a “chain.”  People today associate the word “chain” with national or the opposite of being local.

09 August 2011

First Impressions Do Count

Posted in Customer Retention

Email Marketing

Email subscribers who have come through an advanced sign-up or welcome program can have email open rates more than 40 percent and up to a 10 percent increase in response rates. Correctly managing your email opt-in process is very important to a successful welcome program. When done correctly, it will increase response rates, enhance your brand reputation, and even increase the possibility of customers becoming evangelists for your brand.

For a successful email welcome program, follow these five steps:

1. Make sign-up easy and obvious. Don't make people search your site for a place to enter their email address. Make it clear and concise and above the fold (for the average screen size and resolution). Be descriptive in the language used at this stage. Incentivize: think about including an offer; however, I would recommend testing the effectiveness of this.

2. Capture simple data at the first stage. Ask quick and relevant data capture questions at first. Avoid long-winded, irrelevant (boring) questions. Always ask yourself why you are asking for this data and how you are going to use it? Personalization? Analysis? Or "just because it might be interesting"?

 

05 May 2011

Marketing to Moms

Posted in Ontarget

Social Marketing, Email Marketing & Mobile Marketing

Moms total nearly 83 million in the United States and make up one of the most powerful consumer groups.  Moms control 85% of the household spending according to a recent survey by Mintel International Group.  Today’s mom handles more information and tasks than anyone else.  The electronic age has helped mom get more done.  Moms were early adopters to the Internet and have been early to the social and mobile areas as well.

Moms are buying more than just household products.  They control 65% of all computer and technology purchases and 75% of all car-buying decisions and more than 7 million moms are running business out of their home.

10 January 2011

Five Email Recommendations

Posted in Customer Retention

Email Marketing

Click-throughs are the best way to determine if your audience is engaged in your email marketing effort.  It’s important to track your emails so you know which content is providing the best engagement.  It’s always important to test various types of content to help learn what your audience prefers.

Here are five recommendations on how to help improve your email engagement:

Cut back on the number of images in your emails. When you load messages down with lots of images you increase the chances that a subscriber will click over to the Web version—where your email analytics can no longer track their movements.  You need a few images with a brief amount of text.  Just enough so they understand and become interested in taking the next step.

03 December 2010

3 Steps to Loyalty

Posted in Customer Retention

On any email list, there will be three populations, the people who love you, the people who like you, and the group who are just hanging in there."

To make sure you're sending each group the right message, it's important to first determine who's who.  The following are three ways you can determine who your loyal customers are:

Loyal customers open at least 80 percent of the messages you send. Brand loyalists keep an eye peeled for what you have to say.  When you show up in inbox they're curious enough to at least skim your message, even if they're not in the market to buy or respond right then and there.  They feel a valuable connection between them and your brand.

Loyal customers frequently click through, read or watch your content and make purchases. Brand loyalists won't respond to every message you send; they're likely to become familiar with your campaigns and buy when they know they'll get the best deal. Loyal customers won’t always wait for a special or coupon though.

They connect with your company on social networks. Brand loyalists "follow" you on Twitter, "like" you on Facebook and recommend your products or services to others in their networks. Remember, in those environments, they'll also try to talk with you, so be sure to respond.

In summary. It’s important to segment your customer data and treat different groups differently.  Look for some of the signs above and start creating segmented messaging with offers that relate to the segment.

29 November 2010

Dealing With Inactive Email Subscribers

Posted in Customer Retention

Email Marketing

Every email list is going to have subscribers who sign up and then apparently vanish. They may have opted in to a specific offer, then disengaged once they obtained the coupon, free content or other benefit you promised. Or they joined your list while in the market for your product or service but soon afterward their needs were met and they never bothered to unsubscribe.

Inactive subscribers frustrate those handling email marketing because we don't know what went wrong. Reasons they ignore us include realizing our product or service isn't a good fit, waiting patiently for more relevant content, just wanted a chance to win or fuming over bad customer service.

So, how can you deal effectively with inactives? Here’s a four-step strategy:

26 October 2010

B2B Customer Marketing

Posted in Customer Retention

Email Marketing

Forrester found that the average score for B2B campaigns actually dropped since its last review in 2006. So, in this column, let's review some tips on you can improve your email campaigns before Forrester's next review.

1. Enhance your message

You can have the best email list in the world, but if you don't nail the message, very few will engage. Coordinating your subject line, email header, content, offer and call to action is the key to maximizing your open and click-through rates.

18 August 2010

On-Time or Correct?

Posted in Customer Retention

Don't get me wrong. I'm a big believer in having a send schedule for your e-mail marketing efforts and making deadlines. But too often I see companies that are so focused on getting the e-mail out "on time" that they don't stop to really think about what they're sending.

They forget the big picture, the only thing that really matters: Will the e-mail be effective? Will it engage people enough to get them to open it and take the action we want them to take?

28 May 2010

Email With Social Marketing

Posted in Social Media, Marketing Strategy

It's not email vs. social marketing it's email and social marketing.  Communicating within social media is basically using it as a distribution method just like we use email as a distribution method.  The rules that apply for an effective email program are the same as the rules that apply to an effective social marketing program.  People can send an email to their friends just like they can communicate information on a social media platform to their friends.